Privacy & Cookie Policy

1. Who is responsible for your data

Dentavio is an independent dental-travel enquiry and referral service. Dentavio is not a clinic and does not provide healthcare. Before this policy is published, the site operator must insert its legal name, postal address and privacy contact: [INSERT DATA CONTROLLER LEGAL NAME, ADDRESS AND CONTACT DETAILS]. Website contact: hello@dentavio.online.

2. Information we collect

When you submit an enquiry, we may process your name, country/location, treatment area of interest, contact details and message. The server and WordPress may also process IP address, request date/time, browser information and security logs. Do not submit medical records, diagnoses, X-rays or detailed medical history through the form.

3. Purposes and legal bases

Enquiry data is used to respond to you and arrange a follow-up. We share your contact details and enquiry with BM Turkiye in Turkey only if you give a separate, clear consent, so the clinic can contact you directly. Technical logs are processed to secure and maintain the website. Optional analytics are activated only after your cookie choice. Depending on the activity, legal bases may include consent, steps taken at your request before a contract, and legitimate interests in website security.

4. Recipients and international transfers

If you consent, we forward the relevant contact details and enquiry to BM Turkiye (Turkey) for direct follow-up. We do not send your enquiry to the clinic without consent except where required by law. This may be an international transfer of personal data. Before accepting enquiries, the operator must identify and implement an applicable GDPR transfer mechanism and inform users of the relevant safeguards.

5. Retention

Enquiry data is retained only as long as necessary to handle the enquiry, verify referral and maintain internal records, then deleted or anonymised unless the law requires otherwise. The operator must set a specific retention period before launch: [INSERT RETENTION PERIOD FOR ENQUIRIES AND LOGS]. You may request deletion where no lawful reason requires continued retention.

6. Your rights

Depending on applicable law, you may have rights to access, rectify, erase, restrict or object to processing, data portability, withdraw consent for future processing and complain to a supervisory authority. Contact hello@dentavio.online. Withdrawal does not affect processing carried out lawfully before withdrawal.

7. Cookies and similar technologies

The site may use strictly necessary technologies for basic WordPress operation, form security and user preferences. They are not used for advertising profiling. Optional analytics cookies/tags must not load before consent. The consent interface provides Accept, Reject and Settings options. You can change your choice using the Cookie Settings button at the bottom of the site. If third-party services (such as analytics, video, maps, chat or advertising pixels) are added, the operator must list them here with their purposes, retention periods and provider policy links, and block them until consent where required.

Your cookie choice is stored in your browser's local storage. Clearing site data/local storage resets the choice and displays the banner again.

8. Security

We use reasonable technical and organisational measures to protect enquiries. Access should be restricted to authorised personnel. Do not submit special-category personal data, including health information, through the form.

9. Changes and contact

This policy may be updated when the website, processing activities or law changes. The current version is published here. Privacy contact: hello@dentavio.online.